AsiaRooms.com

Truly one of the worst hotel experiences. Starting with reservation where they only have one king bed rooms (we were two males) you request specific pillows, soaps, etc which we DID NOT have waiting for us on check in. Pick up at the airport was late (we had to call hotel) and upon arrival were given room on the 3rd floor - no elevator.

They did change room to first floor BUT construction did not allow for nap and twice (at different times) NO hot water, left us no choice but to check out of the hotel early.

This is not even to mention a supervisor named Alex who was like a bull dog - coming to our room and suggesting that our expectations were too high and we were too "haughty" a customer (and this from a hotel that claims to be 4 star and caters to customers needs).

STAY AWAY from this hotel.

do u really mention to the U Chiang Mai hotel?!? I'm quite shocked 'coz it's totally different from the hotel's website.

It's a deluxe 4* hotel, isn't it?

It's a shame that an excellent experience can't be bottled and shared with others. Photos and words can never capture the overall verve of a truly wonderful stay. Our eight days at U Hotel Chiang Mai was one of those brilliant times.

Upon check-in we were shown to a one-king bedroom (we are two men), (and still are). We reserved a king and it was nice not to have our sleeping arrangements questioned as so often happens in Latin America. Minutes after checking-in, the clerk came to our door with a selection of soaps. There were already more pillows than vacancy on the bed, so our pillow preferences didn't get sorted out until morning. The mattress and linens were sumptuous. Had we left the room in a hurry, we would find upon our return, flung clothes - neatly folded, purchased sweets- stowed with the coffee maker and loose change piled into a little chedi on the table.

It wasn't until the fourth afternoon that I truly appreciated the third floor balcony with its daybed and oscillating fan. It looked down on the multilevel pools and gardens and beyond were the tops of the temples. Lounging there with a book I didn't read, watching the guests, the birds and the changing light; I mused that we were both ambulatory enough (at 55 and 65) to climb the three flights of stairs to this respite from the day's excursions.

U-Hotel guests can have their meals anytime or anyplace they want (i.e. in their room, the pool, the cafe or the bar on the second floor overlooking the street market(on Sunday night). In addition, Breakfast at U-Hotel means if they have it, you'll get it. Even if it's not on the menu the staff will do their upmost to accommodate one's tastes. And then anticipate those special requests the next morning.

This a new property, well designed and thought out. The staff is young, willing and enthusiastically able to overcome any of the opportunities presented during the opening of a new hotel. The style, service and amenities are a bargain compared to similar offerings in old Chiang Mai. We sadly left U-Hotel for Bangkok and The Peninsula - as nice as that was. . . it never felt like the home U-Hotel had become.